Marshall Cavendish Education

CUSTOMER SUPPORT

Basic Administration Guide

Creating & Assigning Lessons and Tests

Self-Registration Access Code Guide

Administration
Post Announcement.mp4 Change Your Own Password.mp4 Reset Student Password.mp4 Forgot Password Self-Recovery.mp4

Lesson Builder
Create New Lesson.mp4 Add New Resource - My Library.mp4 Add New Resource - My Resources.mp4 Add New Resource - My Files.mp4 Add New Resource - Youtube.mp4 Add New Resource - Google.mp4 Add New Resource - My Test.mp4 Assign Lesson.mp4 Track Lesson.mp4

Live Classroom (Premium)
Introduction to HeyHi Live Classroom Basic Functions of HeyHi Live Classroom HeyHi Live Classroom Meeting Modes How to get help for HeyHi Live Classroom HeyHi Live Classroom Playlist

Test Builder
Create New Test.mp4 Add New Question - MCQ.mp4 Add New Question - MRMCQ.mp4 Add New Question - T&F.mp4 Add New Question - SAQ.mp4 Add New Question - SAQSwap.mp4 Add New Question - SelectMenu.mp4 Add New Question - Sequencing.mp4 Add New Question from Bank.mp4 Assign Test.mp4 Track Test.mp4

Latest Browser Versions	Minimum OS Requirement
Edge	Windows 10
Firefox	Windows 7
Firefox	macOS 10.9
Chrome	Windows 7
	OS X Yosemite 10.10
	Android 9.0
Safari	macOS High Sierra (version 10.13) iOS13

	For customers in Hong Kong: CS Hotline: 2945 7201(primary); 2945 7211(secondary) Monday to Friday: 9:00 AM to 12:30 PM & 1:30 PM to 6:00 PM Email Address: multimedia@mceducation.com.hk
	For customers in USA: Call: 844-464-6411 Monday to Friday: 8:00 AM to 8:00 PM EST Saturday: 11:30 AM to 8:00 PM EST Email: techsupport@marshallcavendish.com
	For customers in other countries: Email: helpdesk@mceducation.com Or click here to submit a support ticket